Privacy Policy

Who we are

This website is operated by BootBiotics, trading as [Registered business name], [Business address, United Kingdom]. We are the data controller for the personal information described in this policy.

Information we collect when you order

When you place an order we collect:

• Your name, delivery address and billing address
• Your email address and, if provided, your phone number
• Details of the products you ordered and your order history
• Information about your device and how you use our website

Email addresses and marketing

If you sign up to our email list or tick the marketing option at checkout, we use your email address to send you offers, product news and discount codes. You can unsubscribe at any time using the link in any marketing email, or by contacting us. We do not sell your email address to anyone.

Payment processing

Payments are handled by our payment provider. Your full card details are entered directly with them and are never stored on our systems. We receive only confirmation of payment and limited details such as the last four digits of the card.

Cookies

We use cookies to keep your basket working, remember your preferences and understand how the site is used. You can accept or decline non-essential cookies using the cookie banner, and change your choice at any time using the “Manage Cookies” link in the footer. You can also block cookies in your browser settings.

Analytics

With your consent we use analytics to measure visits, page views and sales performance so we can improve the store. This information is used in aggregate and is not used to identify you personally.

Third-party service providers

We share personal information with the providers that make the store work, including our ecommerce platform and hosting provider, our payment provider, delivery carriers, and our email and analytics providers. They may only process your information on our instructions.

Data retention

We keep order records for as long as needed to fulfil the order and to meet our legal and accounting obligations. Marketing contact details are kept until you unsubscribe or ask us to delete them.

Your rights

Under UK data protection law you have the right to access your personal information, to have it corrected or deleted, to object to or restrict how we use it, to data portability, and to withdraw consent to marketing at any time. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Contact us

To ask about this policy or exercise any of your rights, contact:
BootBiotics
[Business address, United Kingdom]
Email: hello@bootbiotics.com